At Top6Hat Haven, we strive to provide our customers with high-quality headwear and exceptional service. If you are not entirely satisfied with your purchase, we're here to help.

**General Terms:**

1. **Return Period:** You may return your unused item(s) within 30 days of the purchase date for a full refund or exchange.

2. **Condition of Item:** Items must be unused, unworn, and in their original condition with tags attached to be eligible for a return or exchange.

3. **Proof of Purchase:** A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

**Refund Process:**

1. Upon receipt of your returned item(s), we will inspect them to ensure they meet our return policy criteria.

2. If your return is approved, we will initiate a refund to your original method of payment. Please allow 14 days for the refund to be processed and appear in your account, depending on your financial institution.

**Exchange Process:**

1. If you wish to exchange your item for a different size, color, or style, please contact our customer service team at [email protected] to arrange the exchange.

2. Exchanges are subject to availability. If the requested item is not available, we will issue a refund or offer an alternative solution.

**Exclusions:**

1. We cannot accept returns or exchanges on worn, damaged, or altered items.

2. Customized or personalized items are final sale and not eligible for return or exchange unless they arrive damaged or defective.

**How to Initiate a Return or Exchange:**

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return or exchange. Our team will guide you through the process and provide you with a return authorization if applicable.

**Contact Us:**

If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team. We are dedicated to ensuring your satisfaction and providing a positive shopping experience at Top6Hat Haven.